Barclays’ online and telephone banking services go down
Barclays today became the latest major lender to experience a systems failure, with millions of customers unable to access online banking, telephone banking, as well as some branch services at the time of writing.
Problems began this morning, the bank said, although it remained unclear when they first started. The affected services were unavailable for all users.
A status page on the bank's website listed its earliest error message at 10:44, meaning services have been unavailable for more than two hours at the time of writing.
Banks and other financial services providers have faced increased scrutiny of their computer systems following the weeks-long meltdown of banking services at challenger bank TSB, as well as a shorter outage at card payments giant Visa. TSB chief executive Paul Pester stepped down in the aftermath of the crisis.
Barclays' mobile banking and Barclaycard credit card apps are still functioning, the status page said. Card payments and cash machine withdrawals are also still functioning.
The bank had planned maintenance work at the weekend which would have made payments unavailable from midnight until noon on Sunday 23 September.
A Barclays spokesperson said: "We're currently experiencing some technical problems – customers are still able to use Barclays mobile banking app to check their balance, make and receive payments. We’re on it, and as soon as it’s fixed we’ll let you know."