Lloyds apologises after online banking customers unable to log in hours before Christmas
Lloyds Banking Group apologised this morning after customers were having issues with their online banking system, just hours before Christmas.
Users said they were unable to log into their accounts online. The issue reportedly started late last night.
A message popped up on their screens instead, which read: “We are sorry that our internet banking is currently unavailable. Please try again shortly.”
Others said they received a message that said the bank was having “technical problems”.
Customers began tweeting Lloyds reporting they were having issues getting into the app and online banking just after 9pm.
One user said: “Hi, is the app down? It won’t let me log on to my internet banking.”
Another tweeted: “Can’t access the app or online to view accounts??? Not really ideal 2 days before Xmas and you need to work out budgets etc.”
A Lloyds Banking Group spokesperson said originally that it was aware some customers were having issues, but later said the problem had been resolved.
They added that the issue lasted for less than an hour.
The spokesperson said: “Our online banking is working normally again. We’re sorry some of our customers had issues for a short time this evening.”