CITY VIEWS: ARE RETAIL BANKS DOING ENOUGH TO DELIVER A VALUABLE SERVICE AND RESTORE CONFIDENCE?
WAYNE HARRISON THE KSA GROUP
“I feel that they are doing what they can but the underlying problem is with the perceptions concerning bankers’ pay. The fact that the money that has been pumped into the system by the Treasury is being retained by the banks does not help.”
ALISTAIR GREY BROOKFIELD
“I just got a new mortgage with RBS and they certainly didn’t make it easy. There were very few products on the market that could offer what we wanted. The banks should be offering more flexible products if they want to attract new customers.”
DAVID ANDREWS CONTRACTOR, FUND MANAGEMENT
“I am not happy that you have to constantly check interest rates and move your money around to get the best deal. If there was a bank which worked hard to preserve the value of your money, not just their own, I would certainly
go to it.”
ANDREW WEBSTER NOBLE FUND MANAGEMENT
“The retail banks need to reach out to their customers and regain the confidence of the public at large. I am not sure that they are doing enough right now. It is about rebuilding trust, which is a long-term thing and will not happen overnight.”