RBS share price falls as Natwest urgently investigates “missing” customer payments
Natwest has launched an emergency investigation into “missing” customer payments caused by yet more computer glitches.
The RBS-owned bank said this morning it was looking into the issue “as a matter of urgency”, telling customers it was a “technical issue with payments crediting”.
It said those who needed to access funds today should contact them on 03457 888444 or go into their branch.
https://twitter.com/NatWest_Help/status/611061315365400576
But hundreds of customers have tweeted their frustration, with several pointing out that this is not the first time they have suffered from technical problems.
Back in January 2014 customers found they were unable to pay for fuel at Tesco petrol stations, while in December 2013 people were unable to use their credit cards on Cyber Monday – the busiest shopping day of the year.
People complained this morning that they were in danger of not being able to pay bills because of the glitch. Others vented their frustration at being given a premium phone line to call.
https://twitter.com/Ajoite71crystal/status/611062193703026688
https://twitter.com/richietulloch/status/611063528036933632
https://twitter.com/imanmade/status/611066340896542720
https://twitter.com/Helen14306261/status/611085755897802752
Others took a different approach…
https://twitter.com/shanethegooner/status/611075956959277056
Natwest said: "Sadly we currently don't have a set time scale on when it will be fixed."
RBS' share price was down 0.5 per cent at pixel time.