Banking customers hate chatbots – and it could cost the sector £9.3 billion September 19, 2025 75 per cent of people would rather deal with a person than a chatbot concerning their finances; one in five has shouted at their robot antagonist; and one in eight admits swearing at them. Rather than save money, Chatbots may actually be driving business away, says Chris Teasdale If you’ve interacted with customer services in [...]
What the US tech investments tell us about the UK’s public markets September 18, 2025 There was some debate in the Morning Wire newsroom on Tuesday over which story should grace the front page yesterday. On the one hand, news of £30bn worth of tech investment offered the kind of optimism we’re always looking out for, but on the other hand news came that global fund managers were pulling out [...]
UK firms race into AI as Peter Kyle urges regulators to keep pace September 5, 2025 Tech consultancy firm Capgemini has urged that, despite businesses racing to roll out generative artificial intelligence (genAI), most remain aptly unprepared for the governance challenges it will bring. This warning comes just as the UK government leans on the technology to sharpen its competitive edge and cut red tape. The French consultancy’s AI survey, published [...]
How procurement teams are responding to a complex risk environment September 4, 2025 With supply chain disruption, rising prices and pressure to meet ESG and CSR aspirations, it’s more important than ever that organisations have control over how they spend budgets Procurement isn’t what it used to be. Once a behind-the-scenes function focused on reducing costs is now turning into a strategic powerhouse shaping how businesses respond to [...]