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Consumer behaviour

  • Next hikes targets as heatwave boosts sales

    Retail

    Next has upgraded its profit targets for the year after breezing past second quarter expectations, putting its shareholders in line for a bumper payday. The FTSE 100 retail giant hiked its pre-tax profit expectations for 2026 to £1.24bn, around £25m higher than previously estimates. If achieved the figure would mark 7.3 per cent growth on [...]

    Profit at Next rise 13.8 per cent in the first six months of the year
  • Soaring petrol prices and Devil Wears Prada 2 help consumer spending return to growth

    Economics

    Soaring fuel prices and box office hits helped consumer spending return to growth in May, according to fresh data from Barclays. Consumer card spending was up 0.8 per cent year-on-year last month, following a 0.1 per cent dip in April.  The rise came as essential spending jumped 0.7 per cent, led by a near 12 [...]

    Supermarkets have been accused of hiking petrol prices to artificially high levels
  • Motor finance lenders warned of ‘gridlock’ as £9bn scandal clogs rearview

    Banking

    The UK’s top banks are gearing up to put the long-running motor finance scandal in the rearview mirror but warning lights on the dashboard suggest they may still face “gridlock” on the multi-billion pound saga. FTSE 250 lender Vanquis became the latest on Monday to confirm it would not lodge a legal challenge against the [...]

    Lloyds headquarters exterior against a clear sky, showcasing iconic modern architecture in a bustling business district
  • Fake reviews are tipping point for much bigger online trust scandal

    April 10, 2026

    From fake reviews to ChatGPT, the decline of consumer trust is now a major online infrastructure problem, writes Paul Armstrong.

  • Meet Gen Zalpha: The new generation up-starts reshaping consumer culture

    March 18, 2026

    Forget Gen Z, it's Generation Zalpha whose commercial influence now matters in the advertising world, writes Ogilvy's Amelia Torode.

  • Reckitt: Durex condom maker strips back costs as profit inches up

    March 5, 2026

    Consumer goods giant Reckitt posted a bump to revenue in the last financial year as its cost overhaul strategy to focus on specific divisions ramped up. The blue-chip firm – which owns a massive portfolio of brands including Dettol, Durex, Lysol, Finish, Vanish, and Gaviscon – recorded a 5.2 per cent increase in revenue, driven [...]

  • Gloomy Brits’ sluggish spending set to drag on economic growth

    February 16, 2026

    Brits continued to tighten their pockets in January as economists warned sluggish spend from consumers could trigger a “sustained drag on economic growth“. S&P Global’s latest Consumer Sentiment Index (CSI) showed a reading of 44.8, indicating further deterioration across household confidence with the figure remaining below the 50.0 mark that indicates neutrality. Whilst it crept [...]

  • Greggs shares tumble as baker gets burnt by flaky economy

    January 8, 2026

    Shares in Greggs took a tumble on Thursday morning after “disappointing” sales growth from a subdued economy left investors with little to cheer for. The chain’s total sales in the golden quarter rose 7.4 per cent as it opened 207 new shops in the last 12 months leading to a net gain of 121 new [...]

  • British shoppers turn to AI as London high street sales falter

    January 7, 2026

    As our beloved high streets grapple with rising business costs, decaying consumer confidence and yet another bout of tax uncertainty, AI agents are reshaping how consumers shop. A report published by the Information Commissioner’s Office (ICO) warns that that so-called ‘agentic AI’, a quasi-autonomous form of artificial intelligence, could shift from novelty to norm within [...]

  • UK consumers cut spending amid wider economic nerves

    December 30, 2025

    UK consumers’ debit and credit card spending slumped in 2025 for the first time since the Covid-19 pandemic as wider economic nerves knocked confidence. Card spending fell 0.2 per cent in the last 12 months, according to Barclays, a sharp contrast to the 1.6 per cent growth recorded in 2024. Just a quarter of British [...]

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