Virgin Media slapped with £28m fine for stopping customers cancelling deals Telecoms Virgin Media has been slapped with the media watchdog’s largest ever fine for direct harm to consumers after it was found to have mishandled millions of calls with users looking to switch away to a better deal The telecoms giant has been hit with a £28m fine after it was found to have put customers [...]
Monzo goes mobile: UK fintech debuts cell service in tie-up with Virgin Media O2 Fintech Monzo is set to launch its mobile service this summer in the firm’s latest play at diversifying its income from its traditional digital banking roots. The London-based fintech has sealed a tie-up with Virgin Media O2 and 1Global to kick off ‘Monzo Mobile’ – a phone plan and e-sim offering. Virgin will provide the UK [...]
Virgin Media slapped with £24m Ofcom fine Regulation Ofcom has dished out its biggest fine of the year after accusing telecoms giant Virgin Media of failing to protect vulnerable customers. The media regulator has hit Virgin Media with a £23.8m fine over its treatment of customers during a planned transition from analogue to digital landlines. Virgin Media notified Ofcom over incidents connected with [...]
Virgin Media O2 to create £1.4bn giant in mega deal May 12, 2025 Virgin Media O2 has announced plans to create a new communications and IT giant which is expected to turn over around £1.4bn. The move will see Virgin Media O2 and Daisy Group combine their direct B2B (business to business) operations. Virgin Media O2 is to own 70 per cent of the new entity, with Lancashire-headquartered [...]
How Virgin Media 02 keeps your data running 24/7 February 20, 2025 Morning Wire was invited inside one of Virgin Media 02 (VM02)'s largest data centres in the UK, located in Slough.
How BT, EE, Plusnet, Talktalk, O2 and Virgin Media misled customers over mid-contract price rises October 9, 2024 Six of the UK’s biggest broadband providers, BT, EE, Plusnet, Talktalk, O2 and Virgin Media, failed to make mid-contract price increases clear to consumers, the advertising watchdog has ruled. The Advertising Standards Authority (ASA) said the companies misled consumers by placing important information about price rises separately to headline prices and in areas of less [...]
Boardroom Uncovered: How Virgin Group’s CEO went from New Zealand to running Richard Branson’s empire July 30, 2024 Boardroom Uncovered is Morning Wire‘s on-camera interview series featuring the CEOs of the biggest and best-known companies operating in the UK.
Talktalk hopeful of securing lifeline investment as refinancing deadline looms July 21, 2024 Talktalk has warned investors it could collapse within weeks unless its bosses secure a £200m lifeline from its largest shareholders, as the struggling telecoms firm flounders in its mountainous debt pile
Cityfibre: Network provider hits profitability in challenge to BT Openreach and Virgin Media May 8, 2024 Cityfibre recently announced its acquisition of network provider Lit Fibre, which has boosted its full fibre rollout by up to 300,000 sites.
Consumer group demands Virgin Media to improve customer service April 23, 2024 Consumer group Which? has found that Virgin Media was the worst offending telecoms company in terms of customer service.