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Tuesday 25 March 2025 8:08 am

Profit jumps at electrical retailer AO World

By: Amber Murray

Retail Reporter

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AO World is headquartered in Bolton.
Music Magpie was lossmaking when it was bought by AO World

Profit has risen more than twice as fast as sales and far outstripped revenue growth at online electrical retailer AO World.

The company told markets this morning that it expects retail revenue to increase by around 12 per cent in the 12 months to March 31.

It expects like-for-like revenue to increase by around seven per cent year on year to £1.1bn, reflecting “reductions in B2B and mobile as we focus on profitable growth”, AO said.

“AO is back to being a highly efficient growth machine; we are reaping the rewards from the execution of our strategy and 25 years of unwavering obsession with amazing customer service,” CEO John Roberts said.

“We’re carrying good momentum into the new financial year and are pleased to be guiding to another year of double-digit revenue growth in our B2C Retail business, and for profits to keep growing faster than sales.”

In its half-year results last November, AO reported a profit margin of 24.4 per cent, which it attributed to efficiency savings from reduced admin and warehousing costs.

“Our strong performance shows that our model is working,” Roberts said.

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“We’re cementing our position as the most trusted electrical retailer and are increasing our frequency and share of wallet with customers.”

AO acquired Musicmagpie last year for £10m last November, a fraction of its market capitalisation at IPO in 2021.

It expects the post-acquisition performance of Musicmagpie to contribute around £30m of revenue and a “negligible loss” to the full-year results.

As well as it trading update, AO announced the appointment of Mark Higgins to Chief Operating Officer, in addition to his existing role of Chief Financial Officer.

The move reflects “the way Mark and John have been running the business together for some time”, the company said.

AO World expects to publish its full-year on June 18.

Read more

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Archie Norman, business leader, speaking at a corporate event wearing a suit and tie, engaging with the audience.

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