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Shell Energy adopts 255,000 customers from collapsed supplier Green

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Ofgem is mulling proposals that would limit the amount of consumer credit energy suppliers can hold, which could see £1.4bn in excess payments returned to customers.
Several firms have folded this month and there are fears that more could follow.

Shell Energy has adopted 255,000 customers from recently collapsed Green Supplier, just one week after British Gas took on 350,000 customers from People’s Energy.

Industry regulator Ofgem appointed Shell Energy to take on the extra customers, whom had been fearing higher energy bills this winter as a result of losing their supplier.

Outstanding credit balances, including money owed to Green’s existing and former customers will be honoured, Ofgem said in a statement today.

Households will also be protected by the energy price cap with their new supplier, under Ofgem’s plan to find abandoned customers new suppliers.

“We understand that this news may be unsettling for customers, however they do not need to worry,” Ofgem’s director of retail Neil Lawrence said. “Their energy supply will continue as normal, and customer credit balances will be honoured.” 

Through this plan, customers will not be charged exit fees if they decide to switch to a different supplier after joining Shell.

“Shell Energy will be in contact with customers over the coming days with further information,” Lawrence added. “Once the transfer has been completed, customers can switch if they wish to.”