London Bridge is UK commuters’ least favourite train station
If there's one thing Londoners like to complain about, it's its transport system – but now new research has revealed exactly how London's train stations compare to each other and to the rest of the country.
A survey of nearly 11,000 commuters by TransportFocus found that between April – June 2015 customer satisfaction levels for London Bridge to be far below average, with an overall satisfaction rate of 59 per cent.
London Bridge scored particularly badly due to the lack of availability of seating and shelter facilities, as well as a poor choice of shops and places to eat and drink. Those figures won't have been helped by the amount of delays that have occurred at the station over the summer. Who needs seating when their train is on time, eh?
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The next worst station, Cannon Street, recorded a satisfaction rate just slightly better at 63 per cent, while Liverpool Street scored 78 per cent.
But while other London stations match up to the national average, with the likes of King's Cross and Euston having satisfaction rates of 84 per cent and 86 per cent respectively, the stations leading the way are outside the capital, with Liverpool Lime Street and Glasgow Central scoring satisfaction rates of 86 per cent and 90 per cent respectively.
The satisfaction rate takes into account factors including ticket buying facilities, cleanliness, the choice of shops and facilities available, and availability and helpfulness of staff.
The Office for Rail and Road also released information today showing that slickly-branded Virgin Trains West Coast has won the accolade for the highest number of complaints of all franchised operators between April – June this year.
At a rate of 196.5 complaints per 100,000 journeys, Virgin Trains West Coast exceeded the second worst train company by complaint rate, which was… Virgin Trains East Coast, which had 142.3 complaints per 100,000 journeys.
The operator with the lowest number of complaints was London Overground, with just 3.3 complaints per 100,000 passenger journeys. This, however, represented an 18.7 per cent rise compared to the same quarter last year.