TSB says hours-long payments glitch is now resolved
TSB has said a fresh technical issue over delays of payments into accounts has been resolved following hours of uncertainty.
The embattled bank has apologised to customers after a processing error sparked anger and confusion among its customers this morning,
Customers will not be left out-of-pocket, the bank has said, after some payments into TSB accounts were delayed overnight.
The glitch comes just days after TSB came under renewed fire for a major IT meltdown that hit customers last year.
A spokesperson for the company said: “Overnight some payments were delayed in and out of TSB accounts.
“This has now been resolved and the payments to and from customers have all been completed. We apologise for any inconvenience this has caused.”
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Social media pressure
TSB customers expressed their frustration with the bank on social media.
A flood of customers said on Twitter that they would be switching banks after the latest fiasco, which comes on the back of a major IT meltdown that the bank suffered last year.
The lender said its customer service helpline “may be busy” and apologised for delays as account users sought to find an explanation for the error.
“It’s getting ridiculous now. Unable to login to internet banking and now wages haven’t gone in. Completely unacceptable!,” tweeted one customer.
Another added: “I will be seeking compensation for this TSB, I urge everyone else affected to as well. I’m now stressing about the bills that are not gonna be paid today!”
One customer said he had wanted to buy pre-sale concert tickets that went on sale at 10am but now would not be able to without the funds in his account.
It is not yet clear how many customers have been affected by the outage.
Another outage
The difficulties come just a week after TSB bosses apologised for an IT meltdown from last year that left nearly 2m TSB customers without access to online banking.
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City law firm Slaughter and May has concluded in a report that TSB’s board lacked “common sense” in the run-up to an IT outage which left 2m TSB customers without access to online banking.
TSB said that customers needing emergency cash can contact the bank via the number on the back of their card.
The 250-page report found that the IT fiasco was in large part caused by elements of two data centres being built to support a new platform were, in certain aspects, configured inconsistently.
“Ill-judged”
Slaughter and May concluded that the firm’s head of IT, Carlos Abarca, made an “ill-judged” assessment of TSB’s preparedness ahead of its systems launch.
Sabis, the IT services arm of TSB’s Spanish owner Sabadell, “was not ready to operate the new platform”, the group also said.
TSB’s executive chairman Richard Meddings, who apologised this morning for the outage, said that some of Slaughter and May’s conclusions “do not paint a full picture” or “arrive at the same conclusion as other reports”.