Barclays customers ‘unable to make payments’ as bank outage continues
A major IT glitch is still affecting Barclays customers, with some locked out of their accounts throughout the night and almost 24 hours on from the bank’s initial outage.
The bank has apologised to customers, saying they are facing “ongoing technical issues that are impacting our customers’ accounts”.
They warned some people may see an outdated balance, and payments made or received may not show.
“We will ensure that no customer is left out of pocket,” the bank said in a statement on Saturday.
According to outage tracker Down Detector, hundreds of customers claim they are experiencing interrupted services and missing funds, with some alleging they have had no access to their money for nearly 24 hours.
The outage came on the same day as January payday for many British workers.
Frustrated customers are now reaching out to Barclays support via social media.
“Due to you Barclays I’m left without money had a food shop due for delivery this morning which now will get cancelled, leave my four kids with no food it’s a joke as (it is) my money,” one X user claimed.
Another added: “How can I eat and keep warm if I can’t get to my funds?”
Another claimed: “Well I’ve just had to put all my shopping back in Tesco never been so embarrassed in my life .. as can’t access my own money.”
One mother claimed she was unable to buy milk for her baby due to the outage.
“My four-month-old is out of milk powder and screaming for a feed and I still haven’t been paid,” she said.
She added: “I’ve been in tears for hours.”
Barclays issued a number of apologies on social media to customers in the wake of Friday’s outage.
In response to one customer on X, the bank said: “I’m really sorry for the inconvenience caused.
“We’re having some problems with our systems today and you may have trouble using some features in our app, online banking as well as payments in and out of your accounts.”
Another post to a customer from the Barclays customer support account on Saturday morning said: “I can only apologise for the ongoing issue that you are facing. I can assure you that we’re working on getting this fixed just as soon as we can.”
The Down Detector website has shown more than 1,600 reports of outages for Barclays banking services since Friday.
In a statement on Saturday, a Barclays spokesperson said: “We’re incredibly sorry for the ongoing technical issues that are impacting our customers’ accounts.
“Some may see an outdated balance, and payments made or received may not show.
“We’re working hard to fix this issue, and customers should not try to make the payment again.
“Customers can use their cards and withdraw cash, and as soon as these remaining issues are resolved, we’ll let our customers know.
“We will ensure that no impacted customer is left out of pocket.”
Press Association – Rachel Vickers-Price